Service Agreement
Service Agreement


1. Overview. Client identified above, enters into the agreement with PetTastics LLC, its agents, affiliates, contractors, sitters, representatives, assistants and/or associates, herein referred to as PETTASTICS, the contents of the agreement apply to the initial period of time during which services will be rendered, hereinafter referred to as “Service Period,” as well as to any subsequent Service Period's in the future. Details of the services to be provided are expressed separately – in writing, orally or both – and may be changed from time to time upon Client's notification and PETTASTICS's subsequent acknowledgment and agreement. Cost of services are based upon PETTASTICS' published rates and fees, which are available for Client's review, and they are subject to change without notice.

2. Confirmation of Service Periods. Regardless of whether Client has reserved a Service Periods with PETTASTICS, it is incumbent on Client to receive an email saying APPROVED from the system in order for the booking to be confirmed. If the client does not receive such email, then there is no booking in the system.

3. Client's return - PETTASTICS assumes that Client arrives home on schedule.

4. Extension of Service Period. In the event of a delay in the Client's return , Client must contact PETTASTICS at earliest opportunity. Service Periods may be extended by mutual agreement between PETTASTICS and Client preferable by email. In case of international travel, cruise ship travel, or emergency situations, in which an emergency telephone call to PETTASTICS is not possible or practical, PETTASTICS may extend the Service Periods to accommodate the needs of the pets, plants and home for a maximum of seventy-two (72) hours. If no contact is made to PETTASTICS within seventy-two (72) hours, PETTASTICS, reserves the right to surrender key(s) of the home and the care of its animal inhabitants to a pre-specified Emergency Contact, at which point the Service Period closes.

5. Food and Supplies. Client agrees to ensure that an adequate amount of food and/or other supplies are available, obtainable, in good condition, and in a location that PETTASTICS can easily locate in the home prior to the commencement of the Service Periods and for the duration of the entire Service Period. Client understands that depletion of such food and/or other supplies would result in PETTASTICS' replenishment with the same or a reasonable substitute in any quantity at client's expense, plus applicable errand surcharges.

6. Security Systems PETTASTICS is not liable for any charges, fines, or other damages resulting from the malfunction or unintended triggering of a security system.

7. Keys/Lockout Two keys to the home will be given to PETTASTICS to keep on file by the completion of the booking. If a garage code is offered to gain entry to your home, it is the clients responsibility for any missed visits due to malfunction or power outage. If PETTASTICS needs to make a copy of a client key to ensure we have 2 copies a $10 fee will apply. In the event that PETTASTICS is required to employ a locksmith to gain entry into a client's premises due to the malfunction of the lock, or failure of Client to provide a functioning key to PETTASTICS, it shall be the responsibility of Client to reimburse PETTASTICS for all costs incurred. The Client expressly gives PETTASTICS the authority to employ a locksmith on Client's behalf in the event of the aforementioned circumstance(s).

8. Property Damage. PETTASTICS is not responsible for damage to Client's property caused by Client's pet(s) during the Service Period. If any neighbor, friend, family member, contractor, or other Client representative enters Client's home or property during a Service Period, PETTASTICS is not responsible for damages or loss to Client's property.

9. Personal Injury. Client assumes responsibility for injuries and disabilities sustained by PETTASTICS caused by clients' pets and/or home, including, but not limited to, bites, scratches, mauls, hazards, etc. PETTASTICS generally does not provide service for aggressive animals. If client misrepresents an animals history of aggression, client places PETTASTICS at substantial risk and may be liable for significant punitive damages. If any of client's pets exhibit signs or acts of aggression after client enters this agreement, client is obligated to notify PETTASTICS of the incident(s) (a) at once if a service period is pending, or (b) upon requesting future service. PETTASTICS decision to provide care to an animal(s) following client disclosure of unsatisfactory animal's behavior does not indemnify client from claims resulting from such animal(s). If PETTASTICS takes pet(s) off clients premise(s), client agrees to indemnify and hold harmless PETTASTICS for any injury or damage which may be caused to others by the actions of clients pet(s), or to clients pet(s) caused by the actions of other animal(s), including, but not limited to, loose or stray dogs.

10. Plant Care. Upon request PETTASTICS will provide reasonable plant maintenance, however client indemnify PETTASTICS from liability in the event the plant becomes damaged.

11. Outdoor Animal(s). PETTASTICS is not responsible for injury, disappearance, or death of pet(s) with unaided or unassisted access to the outdoors, including dog doors. Unaided or unassisted access will include but not be limited to pet doors.

12. Loss of Animal(s). PETTASTICS strongly encourages client to maintain legible and accurate identification on pet(s), even if the pet(s) is not normally provided access to the outdoors. Clients should insure that an animal(s), which may be quick to spring from the premise upon the opening of a door or gate, is additionally restrained from the exit. (i.e. Crate, internal door, etc.) If client fails to comply with such reasonable and prudent precautions, then client agrees to indemnify and hold harmless PETTASTICS from the loss of such pet(s).

13. Urgent Animal Care. In case of an illness or injury that PETTASTICS believes to threaten clients pet(s) lives or quality of life, PETTASTICS will make every reasonable attempt to secure prompt treatment for clients pet(s). Client authorizes PETTASTICS to authorize emergency first aid and/or medical surgical treatment to clients pet(s) at a veterinary clinic of PETTASTICS choice during the service period, and client agrees to be solely responsible for all expenses incurred resulting from such effort, even if unsuccessful, up to limits designated in writing, or if not available, at PETTASTICS ‘s discretion. Due to the nature and urgency of some pet(s) health emergency, where time is of the essence, there may not be time to consult with client and/or Client specified emergency contact(s) when PETTASTICS considers it's safe and/or appropriate to do so.

14. Urgent Home Care. In the event that Client's home is damaged during the Service Period, and if PETTASTICS will first attempt contact with Clients and/or Emergency Contact(s) to establish a plan of action, and if neither Client, nor Emergency Contact(s), can be reached, Client authorizes PETTASTICS to take appropriate steps to return the property to a safe, secured and/or stable condition at Client's expense. Examples of such urgent home care include but are not limited to window breakage, water damage due to plumbing problems, forced entry, tree limb damage, vehicle damage, storms, extreme weather events, etc.

15. Trespassers. During the Service Period there is to be no one else allowed on the Client's property (including home and yard) without prior approval from both PETTASTICS and the Client. If anyone other than PETTASTICS enters the client's property during the Service Period without advance acknowledgment to PETTASTICS, the Client will be responsible for all situations thereafter the trespassers entry.

16. Discretionary License. If PETTASTICS determines, at its sole discretion, that it is unsafe to enter Client's property and/or approach Client's pet(s), or if damages or injuries occur during the Service Period, PETTASTICS reserves the right to close the Service Period prior to its scheduled closure and/or secure one or more pets in any manner necessary, including, but not limits to, crating, tethering, confining, off-site boarding, off-site kenneling, or off-site sheltering, at Client's expense.

17. Online Registration and Profile: PETTASTICS uses a safe and encrypted online system to store clients information. This is the clients responsibility to ensure that the system is always up to date and the sitters will be using the info provided in the system as the ultimate instruction for the home and pet care. Please ensure information is up-to-date each time you make a reservation. Pets must be current on their rabies vaccination.

18. Mandatory Arbitration: If a dispute arises between PETTASTICS and the client any action must be attempted to be resolved by either mediation or non-binding arbitration before any legal action is commenced. If either party institutes mediation or arbitration it is agreed that the rules of the American Arbitration Association will govern the proceedings. The parties agree to split mediation and arbitration costs.

19. Attorneys' Fees. If client commences a legal proceeding to enforce or obtain a declaration of rights under this agreement, and PETTASTICS becomes the prevailing party in such proceeding, then PETTASTICS shall be entitled to recover its reasonable attorney's fees and costs incurred in the proceeding from the non prevailing Client, as well as any reasonable attorney's fees and costs that PETTASTICS incurred prior to commencing the proceeding.

20. Payment Terms. Unless otherwise mutually agreed upon, payment for the service is due before the first visit. A late fee of $10.00 will be charge for any invoices that are (5) days overdue. Returned payments are subject to a twenty-five dollar handling charge, and may result in earlier due dates being required (a) in advance for future services and/or to settle and existing outstanding balance. Accounts outstanding more than sixty days from the end of the Service Period may be turned over to a collection agency. Client agrees to pay all costs associated with the employment of such collection agency in obtaining or attempting to obtain the outstanding balance due and applicable late fee(s). If there are any complete cancellations of the booking (Pet Sitting) the client will be responsible for 100% the total invoice if canceled within seventy-two (72) hours of the first scheduled service on all bookings. Cancelled service after (72) hours but before (7) days before the first scheduled visit will be eligible for a %50 refund. Recurring services (Pet Sitting- weekly and Pet Waste Management) must be canceled (48) hours before service period or no refund will be given. All refunds are issued as a credit to use on future service and must be used within a year from the issue date. We do not offer cash refunds.

21. Severance and Choice of law: If any term or terms of this agreement are deemed invalid or illegal by a court of competent jurisdiction, that term shall not affect the validity of the remaining provisions of this agreement. This Agreement shall be governed by the laws of the State of North Carolina.

22. Client gives permission to have pictures taken of their pets if PETTASTICS wants to use them for marketing purposes. I understand that the images may be used in print, websites, social media, etc. The pictures will only be of the pets and generalized backgrounds.

Cancellation
*****Pet Sitting
If you cancel (Pet Sitting) within (72) hours or less of your first scheduled visit you will receive no refund.

Please remember you must cancel your appointment (Pet Sitting) between (72) hours and (7) days or more before your first scheduled visit to receive a partial refund. If you cancel (Pet Sitting) with less than (7) days but before (72) hours you are only eligible to receive a refund of 50% of the cost as per the Pet Sitting Agreement.

*****Pet Sitting - Weekly
Please remember you must cancel your appointment (Pet Sitting- Weekly) within (48) hours or more before your scheduled visit. If you cancel (Pet Sitting-weekly) with less than (48) hours you are not eligible to receive a refund.